Effective Date: July 17, 2025 | Last Updated: July 17, 2025
All payments made to Metamod are non-refundable. By subscribing to any paid plan or purchasing platform credits, you acknowledge and agree to this policy. Please read it carefully before completing any purchase.
Subscription fees — whether monthly or annual — are charged in advance and are non-refundable. This applies to all subscription tiers, including Pro and Enterprise plans. If you choose to cancel your subscription, you will retain access to your plan until the end of the current billing period. No partial refunds are issued for unused days within a billing cycle.
Platform credits purchased or received as part of a subscription plan are non-refundable and non-transferable. Credits are consumed upon use for compute, fine-tuning, inference, and other platform operations. Unused credits are not redeemable for cash or any other form of compensation.
Credits that are forfeited — for example, upon account cancellation or expiry — are not eligible for refund or reinstatement, except as provided in the reactivation terms of your subscription agreement.
Payments made to access third-party creator flows, APIs, or services listed on the Metamod Marketplace are processed at the time of purchase and are non-refundable. Metamod acts as a platform facilitator and does not issue refunds on behalf of marketplace creators. Any disputes regarding marketplace services should be directed to the creator directly.
Metamod will review and, where verified, resolve the following types of billing issues:
To report a billing error, contact us at support@metamod.ai within 14 days of the charge. Claims submitted after this window may not be eligible for review. Metamod reserves the right to request supporting documentation before processing any adjustment.
Downgrading your plan or cancelling your account does not entitle you to a refund for fees already paid. Downgrades take effect at the end of the current billing cycle. Upon cancellation, your account and its associated data will be subject to the terms described in our Terms and Conditions.
The free tier of Metamod carries no charge and is therefore not subject to any refund consideration. Features available under the free tier may change at Metamod's discretion without notice or compensation.
Metamod reserves the right to amend this policy at any time. Material changes will be communicated via email or platform notification. Continued use of the platform following such notice constitutes acceptance of the updated policy. This policy forms part of and should be read alongside our Terms and Conditions and Privacy Policy.
For billing-related queries or to report a suspected billing error, please contact us at:
Email: support@metamod.ai
